Tag: virtual agents

The concept of virtual agents has evolved significantly over the years. Early iterations were simple rule-based systems designed to handle specific tasks. However, advancements in AI and machine learning have transformed them into intelligent entities capable of understanding context, recognizing user intent, and even anticipating needs.

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Who are virtual agents and what do they do?

virtual agents

Virtual agents, often powered by advanced AI technologies, are revolutionizing how businesses interact with their customers and manage their operations. These digital entities sometimes referred to as power virtual agents, simulate human conversation to provide efficient, personalized support and perform various tasks. As their capabilities continue to expand, their role in enhancing customer experiences and […]