Tag: conversational AI trends in 2024

Looking at conversational AI trends in 2024, it’s evident that the technology is advancing and integrating into various aspects of customer relationship management. Voice-activated assistants are gaining popularity, providing customers with a hands-free and convenient way to interact with businesses. Additionally, the use of AI in analyzing customer sentiment and emotion is on the rise, allowing businesses to respond more empathetically and effectively to customer needs.

Also read about: conversational chatbot